MM997

  
Customer Service - Project Coordinator

 

Location:  GTA

 
Description:

Looking for a career minded individual this client is one of Canada’s leading printers. Working in a team oriented environment this position is responsible for all customer service functions as well as overseeing all facets of assigned projects including; estimating and job reconciliation, coordination with sales and customers, preparation of job dockets, etc. The ideal candidate will be an effective communicator with a eye for detail. Previous customer service experience is a must and knowledge of Canada Post mailing regulations is required.

 

Functions:

  • Estimating and docket reconciliation
  • Monitoring incoming jobs
  • Prepare all job dockets and ensures work-orders are complete
  • Ensures sign-off from all project stakeholders prior to print production
  • Coordinate with sales people and customers
  • Works closely with production manager to ensure client expectations are met

 

Qualifications/Requirements:

  • Min. 3 years experience
  • Previous customer service experience required
  • Knowledge of Canada Post mailing regulations
  • Understanding of one to one marketing and variable data
  • Troubleshooting and proactive problem solving skills
  • Excellent computer skills - Excel, Access, Data queries, reporting, Address Accuracy
  • Expertise in digital programs including PDF files and native delivery formats such as Quark Xpress, InDesign
  • Knowledge of web portal/ecommerce applications
  • Superior attention to customer service and detail
  • Excellent communication and organizational skills.
  • Demonstrate success working in a team-oriented environment
  • The ability to multi task is a must Manage external vendor relationships

 



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